Start with Clarity: Mapping Processes Before Digitizing
Walk the steps end-to-end, from the first trigger to the final outcome, capturing who does what and when handoffs happen. Use a simple swimlane diagram, then invite stakeholders to annotate delays. Share your map with the team and ask where automation would help most.
Start with Clarity: Mapping Processes Before Digitizing
Look for repeated rework, idle queues, approvals that stall for days, and tasks that only one person knows. These slow points often hide in email threads and spreadsheet tabs. Comment with your trickiest queue; we’ll feature a practical fix in our next post.
Start with Clarity: Mapping Processes Before Digitizing
Choose metrics that reflect value: lead time, throughput, first-time-right rate, and cost per transaction. Establish a baseline before any digital rollout. If you’re unsure which metric matters most, tell us your context, and we’ll suggest a lightweight scorecard.
Start with Clarity: Mapping Processes Before Digitizing
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.